1. Introduction

Direct Your Tech is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including technical support, troubleshooting, remote IT support, and hardware upgrades and installations.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and any other contact details you provide.
• Technical Information: Details about your device, operating system, software, and any issues or errors encountered.
• Usage Data: Information about your interactions with our services, including service requests and support history.

3. How We Use Your Information

We use the collected information to:

• Provide and improve our services.
• Communicate with you regarding support requests and service updates.
• Process transactions and handle billing.
• Personalize your experience and respond to your inquiries.
• Ensure the security and functionality of our services.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

• With Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing or IT support.
• For Legal Reasons: We may disclose your information to comply with legal obligations, respond to requests from authorities, or protect our rights and property.
• With Your Consent: We may share information if you give us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your information:

• Access and Correction: You can request access to and correction of your personal information.
• Opt-Out: You may opt out of receiving marketing communications from us by following the instructions in those communications or contacting us directly.
• Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.